B299 Privacy Policy — Our commitment to protecting your data

1 Introduction

B299 (bunext Entertainment Ltd.) is one of Bangladesh's leading online gaming platforms. We firmly believe that every user's privacy is a fundamental right. This Privacy Policy explains how b299 collects, stores, processes, and protects your personal information.

By creating an account or using the b299 platform, you agree to this Privacy Policy. Please read it carefully before registering. If you have any questions, contact our support team — we are always ready to help.

This Privacy Policy applies alongside b299's Terms and Conditions and Responsible Gaming Policy. All documents complement one another and should be read together.

2 Data Collection

B299 only collects information that is necessary to provide our services. We do not collect any data beyond what is required. The two categories of data collection are explained below.

Information you provide directly:

• At registration: full name, date of birth, email address, and phone number.
• For identity verification (KYC): a copy of your national ID or passport.
• Payment details: mobile banking number (bKash, Nagad, Rocket).
• When you contact support: the content of your messages and requests.

Information collected automatically:

• IP address and device information (model, operating system).
• Browser type and language settings.
• Your activity on the platform and gaming history.
• Date and time of login and logout.
• Cookies and session data (see details below).

3 Use of Data

B299 uses collected data for the purposes listed below. Each use has a specific reason behind it, and your benefit is our primary goal.

4 Data Sharing

B299 never sells or transfers your personal information to third parties for commercial purposes. This is the most important commitment in our Privacy Policy.

However, in the following limited circumstances, certain data may be shared:

• Payment Providers: bKash, Nagad, Rocket — only the information necessary to complete transactions.
• Identity Verification Services: Approved verification partners in the KYC process.
• Legal Authorities: Upon a valid court order or lawful request from a law enforcement agency.
• Security Partners: Specialist service providers in fraud prevention and cyber attack protection.
• Business Succession: If ownership of b299 changes, you will be notified in advance.

5 Cookie Policy

B299 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser and cause no harm to your device.

Types of cookies used by b299:

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To analyze site usage and improve our services.
• Security Cookies: To detect fraud and bot activity.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the proper functioning of some b299 features.

6 Data Security

B299 follows the highest industry standards to protect your data. Our security infrastructure operates across multiple layers to safeguard your information against any type of threat.

• Encryption: All data transfers are secured with 256-bit TLS/SSL encryption.
• Firewall: An advanced firewall system actively blocks unauthorized access.
• Regular Audits: Regular security audits are conducted by independent third parties.
• Restricted Access: Only authorized personnel have access to sensitive information.
• Two-Factor Authentication: Two-factor authentication is available for added account security.
• Data Backup: Regular backups are kept in a secure location to prevent data loss.

That said, no system is 100% foolproof. If you believe your account security has been compromised, contact b299 support immediately.

7 Data Retention

How long b299 retains your data depends on the type of information and applicable legal requirements. We do not keep any data longer than necessary.

• Account Information: For the duration of your active account and up to 5 years after closure.
• Transaction records: A minimum of 5 years, as required by financial regulations.
• KYC Documents: Until legal obligations have been fulfilled.
• Support conversations: Up to 2 years after an issue is resolved.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Once the retention period has passed, your data is securely deleted or fully anonymized.

8 Your Rights

Every b299 member has important rights over their own data. We respect these rights and are here to help you exercise them.

• Right to Know: You may request to know what information b299 holds about you.
• Right to Rectification: You can request that incorrect or outdated information be updated or corrected.
• Right to Erasure: You can request deletion of your data in certain circumstances.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Data Portability: You may request your data in a standard, portable format.
• Right to Object: You can object to marketing messages or certain types of data processing.

9 Child Protection

B299 is strictly for adults — no one under the age of 18 is permitted to use this platform. We take children's privacy protection very seriously.

B299 never knowingly collects information from anyone under the age of 18. If we become aware that a minor's data has been collected, it will be deleted immediately and the associated account will be closed.

10 Third-Party Links

Some games or services on the b299 platform may be operated through third-party providers. These third parties have their own privacy policies, and b299 is not responsible for them.

B299 works exclusively with trusted and verified partners. Every partner is required to sign an agreement to uphold our privacy standards. We make no compromises when it comes to protecting your data.

• Game software providers only receive data strictly necessary to operate the games.
• Payment gateways communicate directly with your bank or mobile banking service.
• Analytics tools process only anonymized statistical data.

11 Policy Changes

B299 may update this Privacy Policy from time to time. Revisions may be made due to new legal requirements, technological changes, or service improvements.

For any significant changes, we will notify you in advance by email or platform notification. Continuing to use b299 after any changes have taken effect will be considered your acceptance of the updated policy.

The date of the latest update is shown at the top of this page. Making a habit of checking this page regularly is a good practice.

12 Contact

Contact us for any questions, comments, or requests to exercise your rights regarding this Privacy Policy.