Gaming should be a source of enjoyment, not stress. b299 believes that when every member plays responsibly, the experience is genuinely rewarding. Our tools and guidelines are here to help you build healthy gaming habits.
Responsible gaming means treating gaming as a form of entertainment — not as a solution to financial problems or a source of income. At b299, responsible gaming means knowing your limits, sticking to a budget, and keeping gaming in its proper place alongside your other responsibilities. When gaming starts causing stress or anxiety rather than enjoyment, that is a sign the line has been crossed.
B299 is committed to creating a safe and trusted gaming environment for players in Bangladesh. We want every member to enjoy gaming in a healthy, sustainable way over the long term. That's why b299 offers a range of voluntary protection tools that any member can activate at any time.
Responsible gaming is not just about preventing problems — it is a positive habit. Players who game mindfully get far more out of the experience and protect themselves from financial and emotional harm. b299's responsible gaming policy is developed to international standards and is updated on a regular basis.
b299's Core Commitments: We see gaming as entertainment. When we notice signs of problematic gaming, we actively reach out to help — not just for business reasons, but because we genuinely care about our members' well-being.
B299's experience shows that players who follow a few simple guidelines get far more enjoyment out of gaming. The principles below make responsible gaming much easier to maintain:
It can be hard to recognize on your own when gaming has become a problem. b299 wants you to be able to identify these signs yourself and seek help when needed. Even one of the following warning signs is worth taking seriously:
If you notice any of these signs in yourself: There is nothing to worry about — asking for help is not a weakness, it takes courage. b299's support team is always here for you. Learn more about our support tools below.
Ask yourself the following questions honestly.
If you answered "sometimes" or "yes" to multiple questions, use our protection tools or reach out to our support team.
If you feel you need help, reach out now:
B299 offers these tools free of charge to keep your gaming experience safe and enjoyable
Set your own maximum deposit limit — daily, weekly, or monthly. Limits take effect immediately once set. A 24-hour cooling period applies if you want to increase a limit.
Set a maximum time limit per session or per day. Once the limit is reached, you'll automatically receive a warning and the session will end.
If you need a short break from gaming, activate a cooling-off period. You can temporarily suspend your account for anywhere from 24 hours to 6 weeks.
If you need a longer break, choose self-exclusion. Your account will be fully locked for a period of 6 months to 5 years. During this time, no communications or promotional messages will be sent to you.
A message will appear on screen at regular intervals to let you know how long you've been playing and how much you've spent. This reality check keeps you informed and in control.
Set a maximum daily or weekly loss limit. Once that limit is reached, your gaming session will be stopped automatically to help you avoid larger losses.
B299's protection tools are straightforward to use. Just follow these steps:
Log in to your b299 account and click the profile icon in the top right corner.
Select the "Responsible Gaming" option from the profile menu.
Choose whatever you need — deposit limits, time limits, a cooling-off period, or self-exclusion.
Set your preferred amount or time limit and confirm.
Reducing a limit or activating a protection tool takes effect immediately. Increasing a limit requires waiting through a cooling period.
If you need help: If you have any trouble setting up a tool, contact our 24/7 live chat support. We are always ready to assist you.
Ideal for managing daily deposits or daily gaming time.
The most popular option for keeping spending in check throughout the week.
Set a monthly limit to stay aligned with your monthly budget plan.
If you need a full break, opt for long-term self-exclusion.
| Type of Change | Time to take effect |
|---|---|
| Reducing a Limit | Immediate |
| Self-Exclusion Active | Immediate |
| Cooling-Off Active | Immediate |
| Increasing a Limit | After 24 hours |
| Cancel Self-Exclusion | After expiry + 7 days |
B299 is strictly for individuals aged 18 and above. We enforce rigorous age verification, and there is no way for minors to open an account. Age must be declared at registration, and a valid ID is required for KYC verification before any withdrawal can be processed.
If you are concerned that your child may be using this platform, we strongly recommend installing parental control software on their device. If you have any suspicion, please contact our support team immediately.
A Note for Parents: If your child has opened an account on b299, please contact our support team immediately. We will close the account promptly and refund any deposited funds.
In addition to b299 support, several international organizations offer free assistance for gambling-related issues. Reach out if you need help:
A worldwide mutual support program for people with gambling addiction. Completely confidential and free of charge.
An international organization providing advice, information, and support on problem gambling.
A world-class charitable organization dedicated to raising awareness and providing support.
Confidential support and advice in Bangla, available 24/7. Reach us via live chat.
Find answers to the most frequently asked questions here
Join b299 and use our responsible gaming tools to play safely and enjoyably. We want your gaming experience to always be positive and fun.